Faq

Welcome to MoodStan. We’ve answered the most common questions below to help you shop with confidence. If you need further assistance, feel free to contact our support team.

🛍️ Orders

1. How do I place an order?

Simply browse our collection, select your preferred size and color, add the item to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. Can I cancel or change my order after placing it?

Orders can only be canceled or modified before they are processed or shipped. Please contact us as soon as possible after placing your order.

3. Will I receive an order confirmation?

Yes. Once your payment is successful, you will receive an order confirmation via email or SMS with your order details.

💳 Payments

4. What payment methods do you accept?

We accept Visa, Mastercard, American Express, RuPay, UPI, Net Banking, and popular wallets such as Paytm, Amazon Pay, MobiKwik, Freecharge, Airtel Money, and Ola Money.

5. Is it safe to make payments on your website?

Absolutely. All payments are processed through secure, PCI-DSS–compliant payment gateways. We do not store your card or banking information.

6. What should I do if my payment fails but money is deducted?

In most cases, the deducted amount is automatically refunded by your bank or payment provider within 7 business days.

🚚 Shipping & Delivery

7. Do you ship across India?

Yes, we deliver to most locations across India. Delivery availability may vary depending on your area.

8. How long does delivery take?

Orders are usually processed within 1–2 business days. Delivery typically takes 2–10 business days, depending on your location.

9. How can I track my order?

Once your order is shipped, you will receive tracking details via email or SMS.

🔄 Returns & Refunds

10. What is your return policy?

We accept returns for eligible products within the specified return period. Items must be unused, unwashed, and in original packaging.

11. How long does it take to receive a refund?

Refunds are processed within 7 business days after the returned item is inspected. The amount is credited to the original payment method.

12. Are there any items that cannot be returned?

Certain items such as innerwear, clearance products, or customized items may not be eligible for returns. Please check our Return & Refund Policy for details.

👗 Products & Sizing

13. How do I choose the right size?

Please refer to the size chart available on each product page. If you’re unsure, feel free to contact us for assistance.

14. Will the product look exactly like the photos?

We make every effort to display accurate product images. However, slight variations in color may occur due to lighting or screen settings.

📞 Support

15. How can I contact customer support?

You can reach us via email at support@moodstan.com. Our team is available during business hours and will respond as quickly as possible.