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- Browsing & Product Information
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Browsing & Product Information
Q: "What materials do you use in jewelry?"
Moodstan uses durable stainless steel with an 18k gold tone or high-polish PVD finish. We specialize in non-precious stone jewelry and materials
Q: "Are the stones used in your jewelry precious?"
No, we do not deal in precious stones; all of our jewelry features non-precious stones and materials.
Q: "Do you offer international shipping?"
Currently, Moodstan ships only within India and does not offer international shipping.
Ordering & Payments
Q: "What payment methods do you accept?"
We accept Credit and Debit Cards (Visa, Mastercard, RuPay, etc.), UPI (Google Pay, PhonePe, Paytm, etc.), Net Banking, Digital Wallets, and Cash on Delivery
Q: "Is Cash on Delivery (COD) available for all orders?"
Cash on Delivery is available only for orders with a total value below ₹3,000
Q: "In what currency are the prices listed?"
All transactions and product prices are processed and displayed in Indian Rupees (INR ₹).
Shipping & Delivery
Q: "How long will it take to receive my order?"
Orders are typically dispatched within 1–2 business days. Once dispatched, delivery takes an estimated 2–10 business days, depending on your location
Q: "How much does shipping cost?"
We provide free shipping on all orders of ₹499 or above. For orders below ₹499, a flat shipping fee of ₹49 is applied.
Q: "How can I track my order?"
Once your order is shipped, you will receive a shipping confirmation containing your tracking details via email or SMS.
Policies & Support
Q: "What is your order cancellation policy?"
You can cancel your order within 3 hours of placing it, provided it has not yet been dispatched. To request a cancellation, please email us at support@moodstan.com.
Q: "What is your return and exchange policy?"
We offer a 7-day return and exchange window from the date of delivery. Returned products must be unused with all original packaging intact, and a clear unboxing video is mandatory. You can initiate a return by logging into your account at https://account.moodstan.com.
Q: "Do you offer cash refunds for returned items?"
No, Moodstan does not offer cash refunds. All approved returns are processed as store credit in the form of a gift voucher with unlimited validity, calculated after deducting a flat ₹60 reverse shipping fee.
Q: "How do I contact customer support?"
You can email our support team at support@moodstan.com or text us at +91 95760 30821. Our operating hours are Monday to Saturday from 9:00 AM to 10:00 PM, and Sunday from 10:00 AM to 6:00 PM